Post-Purchase Page Engine Privacy Policy

Post-Purchase Page Engine “the App” provides the ability to create a custom post-purchase page, control its layout and monitor its performance “the Service” to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • Customer Data
  • Shop Property Data
  • Discount Data
  • Merchant User Account Data

We do not store any of your customer data and only process it 

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App: 

  • Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information;
  • Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device. [[ADD ANY OTHER COLLECTED PERSONAL INFORMATION]]

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

To contact you we use the service Sendinblue (Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin) which hosts its data on servers in Germany. You can view their privacy policy here: https://sendinblue.com/legal/privacypolicy/.

We operate our Mail Adresses with IONOS (IONOS SE, Elgendorfer Str. 57, 56410 Montabaur). You can view their privacy policy here: https://www.ionos.com/terms-gtc/terms-privacy

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records for ten years unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Storing Your Personal Information

We store and process all of our data on Heroku servers in Europe. The data processing policy of Heroku can be viewed here: https://www.salesforce.com/company/privacy/

Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@apps.sofft.io or by mail using the details provided below:

Sofft Labs GmbH
Eichenstraße 25
20259 Hamburg
GERMANY

Data Protection Officer:
Kristian Munsche
privacy@apps.sofft.io